Terms & Conditions

Last updated: 10 September 2026

1. About these terms

These Terms and Conditions govern your use of shoptechiemama.com and any purchase you make from us. Please read them before ordering. By placing an order, creating an account, or using this website, you agree to be bound by these terms.

In these terms, “we”, “us” and “our” refer to ShopTechieMama, and “you” refers to the customer.

If you do not agree to these terms, please do not use the site or place an order.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. If you are under that age you may only use this site with the involvement of a parent or guardian, who takes responsibility for the order.

By placing an order you confirm that the information you give us is accurate and that you are authorised to use the payment method you provide.

3. Your account

You do not need an account to order, but if you create one you are responsible for keeping your password confidential and for all activity that takes place under your account. Tell us promptly if you believe someone else has accessed it.

We may suspend or close an account that has been used fraudulently, or in breach of these terms.

4. Products, descriptions and colour

We describe our products as accurately as we can. Because our items are printed and finished by hand, small variations are normal and are not defects. In particular:

• Colour: screens display colour differently. The shade of a garment or a print may vary from what you see on your monitor or phone.
• Placement: print position may vary slightly between items, typically by up to half an inch.
• Garment sizing: blank garments come from third-party suppliers and sizing varies between brands and between production runs.
• Substitution: if a specific blank garment becomes unavailable we may substitute a comparable one. Where the substitution is material, we will contact you first.

Product images are illustrative. Accessories or props shown in a photograph are not included unless the description says so.

5. Prices and currency

All prices on this site are shown in Canadian dollars (CAD).

Prices exclude applicable taxes and shipping, which are calculated and shown at checkout before you confirm your order. Prices may change at any time, but a change will not affect an order we have already accepted.

We try to keep pricing accurate, but errors happen. If we discover that an item was listed at an obviously incorrect price, we will contact you before processing the order and give you the choice of paying the correct price or cancelling for a full refund. We are not obliged to supply an item at an incorrect price.

6. Orders and acceptance

Your order is an offer to buy. It is not accepted until we send you an order confirmation or, for custom work, until we confirm a quote in writing. The contract between us is formed at that point.

We may decline an order, in whole or in part, including where:

• the item is out of stock or the blank garment is unavailable
• there was an error in the price or the description
• we are unable to obtain authorisation for payment
• we suspect the order is fraudulent
• the artwork or text requested falls within section 8
• we cannot ship to your location

If we decline an order after you have paid, we will refund you in full.

7. Payment

Payment is due in full at the time of order unless we have agreed otherwise in writing for a bulk or custom order. We accept the payment methods shown at checkout. Payments are handled by a third-party payment processor and your card details are not stored by us.

For larger custom and bulk orders we may require a deposit before production begins, and the balance before shipment. If you cancel a custom order after production has started but before it is dispatched, we may keep the deposit to cover materials and work already committed. Once an order has been delivered, the return rights in section 9 apply instead.

8. Custom and personalised orders

Most of what we make is personalised. This section governs that work, and it is the most important section of these terms for you to read.

8.1 Quotes

Custom and bulk work is quoted individually. A quote is valid for 30 days and is based on the specification discussed. If the specification changes (quantity, garment, number of print locations, number of colours) the price may change and we will re-quote.

8.2 Artwork and content you supply

You are responsible for the artwork, text, names, dates, photographs and logos you send us. By submitting them, you confirm and warrant that:

• you own the rights to that material, or you have permission from the rights holder to have it reproduced on merchandise
• the material does not infringe any copyright, trademark, design right, or a person’s right to their own name, image or likeness
• the material is not defamatory, hateful, obscene, or unlawful

We may decline to print anything we believe breaches the above, at our discretion and without being obliged to explain our reasoning. If we decline before production, we refund you in full.

You agree to indemnify us against any claim, loss, damage or cost, including reasonable legal fees, that arises from material you supplied to us. This obligation continues after your order is complete.

8.3 Proofs and approval

For custom work we will normally send you a digital proof showing the design, the text and the placement. Check it carefully. Approval is your confirmation that the spelling, the dates, the names, the colours and the layout are correct.

Once you approve a proof, that proof is what we produce. If an approved proof contains an error that you did not catch, such as a misspelled name or a wrong date, the cost of reprinting is yours, not ours. If the finished item does not match the proof you approved, that is our error and section 9.3 applies.

Where you have supplied exact text and asked us to proceed without a proof, that text is treated as approved as written.

This section governs who pays for a reprint. It does not affect your right to return the item under section 9.

8.4 Production and changes

Production begins after proof approval and payment. Once production has begun, a custom order cannot be changed or cancelled, because the materials have been committed and a personalised item cannot be resold.

If you need a change, contact us immediately. If we have not yet started, we will accommodate it where we can.

This restriction applies before dispatch. After you have received the item you may return or exchange it under section 9.

8.5 Turnaround

We will give you an estimated turnaround time with your quote. Turnaround estimates are estimates, not guarantees, and run from proof approval rather than from the date you ordered. If you are ordering for a fixed date, such as a birthday, a wedding or a team event, tell us the date before you order so we can confirm whether it is achievable.

9. Returns, refunds and exchanges

9.1 Our 50 day return promise

You may return or exchange any item within 50 days of delivery, and we pay the return shipping. This applies to custom and personalised items as well as stock items.

To be accepted, a returned item must be:

• unworn, unwashed and unaltered
• in the condition you received it, with any tags still attached
• free of damage, stains, pet hair and odours

We cannot accept an item that has been worn, washed, altered or damaged after delivery. If a returned item arrives in that condition we will contact you, and you may have it sent back to you at our cost.

9.2 How to return or exchange

Email Shoptechiemama@gmail.com within 50 days of delivery. Give us your order number and tell us whether you want a refund or an exchange. We will send you a prepaid return label.

Please post the item back within 14 days of receiving the label. Once it reaches us and we have checked its condition:

• Refunds are issued to the original payment method, normally within 5 business days of the item arriving with us. Your bank may take a further 5 to 10 business days to show it.
• Exchanges are produced and dispatched once the returned item has arrived and been checked. For a custom item an exchange means we remake it to the new specification. If the replacement costs more than the original, we will tell you the difference and take payment before production. We do not charge you to ship the replacement.

We refund the price you paid for the item. Shipping you paid on the original order is refunded when you return the whole order, and is not refunded when you keep part of it.

9.3 Defective, damaged or incorrect items

If something has gone wrong on our side, the 50 day condition requirements in section 9.1 do not apply. We will replace or refund an item, at your choice, where:

• the item has a manufacturing or print defect
• the item was damaged in transit
• we sent you the wrong item, or the item does not match the proof you approved

Email Shoptechiemama@gmail.com with your order number, a description of the problem and clear photographs showing it. Please tell us about transit damage within 7 days of delivery so that we can claim against the carrier. We cover return shipping, and you do not need to return a defective item before we act unless we ask you to.

9.4 Your statutory rights

Nothing in these terms limits any right you have under consumer protection legislation that cannot be excluded by agreement, including Alberta’s Consumer Protection Act and equivalent legislation in your province or state.

10. Shipping and delivery

We ship to Canada and the continental United States. Shipping costs are calculated at checkout. Local pickup in Edmonton may be available by arrangement.

Delivery estimates are estimates. Once a parcel is handed to the carrier, delivery timing is outside our control, and we are not liable for delays caused by the carrier, by weather, by customs, or by an incorrect address you supplied.

Address accuracy is your responsibility. If a parcel is returned to us because the address was wrong or incomplete, you pay the cost of reshipping.

Risk of loss passes to you when the carrier delivers the parcel to the address you gave us. If a parcel is confirmed delivered but you cannot find it, we will help you open a claim with the carrier, but we are not obliged to replace it.

Orders shipped outside Canada may attract import duties, taxes and customs charges levied by the destination country. These are your responsibility and are not included in the price you paid. We declare the full value of goods on customs paperwork and cannot mark an order as a gift or under-declare its value.

11. Cancellations

You may cancel a stock item order for a full refund at any time before it ships. Custom orders may be cancelled for a full refund before proof approval; after production has begun they cannot be cancelled, as set out in section 8.4. Once an order has been delivered, you may return or exchange it under section 9.

We may cancel an order at any time before shipment, for the reasons in section 6, and will refund you in full.

12. Intellectual property

The content of this website, including its text, layout, graphics, logos and photographs, belongs to us or is used with permission, and is protected by copyright and trademark law. You may view and print pages for your own use. You may not copy, republish, sell or use our content commercially without our written permission.

The ShopTechieMama name and logo are our trade marks. You may not use them without permission.

Designs we create for you as part of a custom order remain our property unless we agree otherwise in writing. You receive the physical goods, not ownership of the design. We may show finished work as a sample of our capabilities unless you have asked us not to, and we will always ask before showing anything that includes a photograph of a person or private family information.

13. Acceptable use

You agree not to use this site to do anything unlawful, to attempt to gain unauthorised access to it, to interfere with its operation, to scrape it by automated means, or to submit anything containing malicious code.

14. Reviews and submissions

If you post a review, comment or photograph, you grant us a non-exclusive, royalty-free licence to use, display and reproduce it in connection with our business. You confirm the content is yours to give and that it is not unlawful. We may remove any submission at our discretion.

15. Disclaimers

We provide this website and our products with reasonable care and skill. Except as expressly stated in these terms and as required by law, the website and its content are provided “as is”, without warranties of any kind, whether express or implied, including implied warranties of merchantability or fitness for a particular purpose.

We do not warrant that the site will be uninterrupted, error-free, or free of harmful components, or that any defect will be corrected.

16. Limitation of liability

To the fullest extent permitted by law, our total liability to you in connection with any order, whether in contract, tort, negligence or otherwise, is limited to the amount you paid for the order that gave rise to the claim.

We are not liable for indirect, incidental, special or consequential losses, including loss of profit, loss of opportunity, or costs arising because an item did not arrive in time for an event.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded.

17. Indemnity

You agree to indemnify and hold us harmless from any claim, demand, loss or expense, including reasonable legal fees, arising from your breach of these terms, your misuse of the site, or material you supplied to us under section 8.2.

18. Governing law and jurisdiction

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there, without regard to conflict of law principles.

You agree that the courts of Alberta have exclusive jurisdiction over any dispute arising from these terms or from an order, subject to any right you have as a consumer to bring proceedings in the courts of the place where you live.

19. Resolving a problem

If something has gone wrong, contact us first at Shoptechiemama@gmail.com. Most problems are resolved quickly and directly. We ask that you give us a reasonable opportunity to put things right before taking any other step, including a chargeback with your bank.

20. Changes to these terms

We may revise these terms from time to time. The version in force is the one published on this page at the time you place your order, and that version governs that order. Changes do not apply retroactively to orders already accepted.

21. General

If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force. Our failure to enforce a provision is not a waiver of it. These terms, together with our Privacy Policy and any written quote we have given you, form the entire agreement between us.

You may not transfer your rights under these terms to someone else without our written consent.

22. Contact

ShopTechieMama
1834-33B St NW
Edmonton, AB  T6T 0R4
Canada

Email: Shoptechiemama@gmail.com
Phone: (780) 818-3500
Website: shoptechiemama.com