Privacy Policy

Last updated: 10 September 2026

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit shoptechiemama.com, place an order, request a custom quote, or contact us.

ShopTechieMama is based in Edmonton, Alberta, Canada. In this policy, “we”, “us” and “our” refer to that business. “You” refers to anyone who visits the site or buys from us.

We are responsible for the personal information under our control. If you have a question about anything in this policy, our contact details are at the bottom.

1. Information we collect

Information you give us

• Order information: your name, email address, phone number, shipping address and billing address.
• Custom order information: the names, dates, text, photographs, logos or artwork you send us to be printed, along with any notes about how you want them used.
• Account information: if you create an account, your username and password. Passwords are stored in encrypted form and we cannot read them.
• Messages: anything you send through our contact form, custom order form, email, phone or social media.

Payment information

Payments are processed by a third-party payment provider. Your full card number is submitted directly to that provider and is never stored on our systems. We receive only a confirmation of payment, the last four digits of the card, and the billing details needed to match the payment to your order.

Information collected automatically

• IP address and approximate location derived from it
• Browser type, device type and operating system
• Pages viewed, items viewed, time spent and the site you arrived from
• Information collected through cookies and similar technologies, described in section 5

2. How we use your information

We use personal information only for purposes a reasonable person would consider appropriate in the circumstances, and only for the purposes set out below:

• To take, process, produce and deliver your order
• To prepare quotes and proofs for custom and bulk orders
• To communicate with you about an order, a quote, a delivery, or a question you have asked
• To process payments, and to detect and prevent fraudulent transactions
• To handle returns, defects and warranty claims
• To send marketing emails, where you have consented to receive them (see section 6)
• To understand how the site is used so we can improve it
• To meet our legal, tax and accounting obligations

Custom artwork and personal details you send us

Custom orders often involve information that matters to you personally: a child’s name, a birth date, a family photograph, the name of someone who has died. We treat this material as confidential. We use it to produce your order and for nothing else. We do not publish it, use it in marketing, or show it as a sample without asking you first and getting your agreement.

3. Consent

By providing personal information to us, you consent to our collecting, using and disclosing it as described in this policy. Where the information is sensitive, we will seek your express consent.

You may withdraw your consent at any time by contacting us, subject to legal and contractual restrictions and reasonable notice. If you withdraw consent for us to use information we need in order to fulfil an order you have already placed, we may not be able to complete that order.

4. When we share information

We do not sell your personal information. We do not rent it, and we do not share it for cross-context behavioural advertising.

We share personal information only in the following circumstances:

• Service providers: payment processors, shipping and courier companies, print and fulfilment partners, our website host, and email service providers. They receive only what they need to perform their function, and are required to protect it and to use it for no other purpose.
• Professional advisors: our accountant or a lawyer, where necessary and under a duty of confidentiality.
• Legal requirements: where we are required to disclose information by law, by a court order, or by a lawful request from a government authority, or where disclosure is necessary to establish or defend a legal claim, or to protect the safety of a person.
• Business transfer: if the business is sold or transferred, customer information may transfer as part of it. You would be notified.

5. Cookies and similar technologies

Our website uses cookies, which are small files stored on your device. We use them for:

• Necessary functions: keeping items in your shopping cart, keeping you logged in, and securing checkout. The site does not work without these.
• Preferences: remembering choices you have made.
• Analytics: understanding which pages are visited so we can improve the site.

Most browsers let you refuse or delete cookies through their settings. If you block necessary cookies, the cart and checkout will not function.

Some pages include content served by third parties, such as our reviews widget and our chat widget. Those providers may set their own cookies, which are governed by their own privacy policies rather than this one.

6. Marketing emails

We will only send you marketing or promotional email where you have given us consent to do so, as required by Canada’s Anti-Spam Legislation (CASL). We do not add customers to a marketing list automatically because they placed an order.

Every marketing email we send identifies us, includes our contact information, and contains a working unsubscribe link. Unsubscribing takes effect promptly and at the latest within 10 business days.

Unsubscribing from marketing does not stop transactional messages: order confirmations, shipping notices, proof approvals and replies to your questions. Those are part of fulfilling your order.

7. How long we keep information

We keep personal information only as long as we need it for the purpose it was collected, or as long as the law requires.

• Order and transaction records: retained for a minimum of six years, to meet Canadian tax and business record requirements.
• Custom artwork and personalisation files: retained for up to two years after an order so we can produce a reorder, then deleted. You may ask us to delete yours sooner.
• Account information: retained until you ask us to close the account.
• Marketing contact details: retained until you unsubscribe.
• Enquiries that did not become orders: retained for up to two years.

8. How we protect information

We use security safeguards appropriate to the sensitivity of the information, including encrypted connections (HTTPS) across the site, restricted access to order and customer records, and payment processing by a provider that meets card industry security standards.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach of security safeguards creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required by law.

9. Where your information is processed

We are based in Canada. Some of our service providers, including our payment processor, hosting provider and email provider, may store or process information in the United States or other countries. Information stored in another country is subject to the laws of that country and may be accessible to its courts and law enforcement.

Where information is transferred outside Canada, we use service providers that are contractually required to provide a comparable level of protection to that required under Canadian law.

10. Your privacy rights in Canada

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you, and be told how it has been used and to whom it has been disclosed
• Correct information that is inaccurate or incomplete
• Withdraw consent to our continued use of your information, subject to legal and contractual restrictions
• Ask questions about our privacy practices and receive a response

To exercise any of these rights, contact us using the details below. We will respond within 30 days. There is no charge for a reasonable request. We may ask you to verify your identity before we release information, so that we do not disclose your information to someone else.

If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca, or for Alberta matters to the Office of the Information and Privacy Commissioner of Alberta at oipc.ab.ca.

11. Your privacy rights in the United States

If you are a resident of California, Colorado, Connecticut, Virginia, Utah or another US state with a comprehensive consumer privacy law, you may have the following rights:

• Right to know what categories of personal information we have collected about you, the sources, the purposes, and the categories of third parties we disclose it to
• Right to access a copy of the specific personal information we hold about you
• Right to delete personal information we have collected from you, subject to exceptions such as completing a transaction or meeting a legal obligation
• Right to correct inaccurate personal information
• Right to opt out of the sale or sharing of personal information, and of targeted advertising
• Right to non-discrimination: we will not deny you goods, charge you a different price, or provide a lesser quality of service because you exercised a privacy right

We do not sell personal information and we do not share it for cross-context behavioural advertising, including the personal information of anyone under 16. There is accordingly nothing for you to opt out of, but the right is stated here for completeness.

To exercise these rights, contact us using the details below. We will confirm receipt within 10 business days and respond within 45 days, extendable once by a further 45 days where reasonably necessary. We will ask you to provide information that lets us verify your identity against our records.

You may use an authorised agent to submit a request on your behalf. We will ask the agent for written proof of authorisation, and may ask you to confirm it directly.

12. Children

Our website and products are not directed to children, and we do not knowingly collect personal information from anyone under the age of 13. Some of our products are made for children, but they are bought by adults, and we expect the purchaser to be an adult.

If you believe a child has provided us with personal information, contact us and we will delete it.

13. Links to other websites

Our site links to other websites, including our social media pages. We are not responsible for the privacy practices or content of any site we do not operate. We encourage you to read the privacy policy of any site you visit from ours.

14. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with the “Last updated” date at the top revised accordingly. Where a change is significant, we will take reasonable steps to bring it to your attention. Continuing to use the site after a change takes effect means you accept the updated policy.

15. How to contact us

For any question, request or complaint about privacy, or to exercise any right described above, contact our Privacy Officer at:

ShopTechieMama
1834-33B St NW
Edmonton, AB  T6T 0R4
Canada

Email: Shoptechiemama@gmail.com
Phone: (780) 818-3500
Website: shoptechiemama.com

Please write “Privacy Request” in the subject line so we can route it quickly.